Satisfaction Guarantee


With Real Direct client satisfaction comes as standard. Discover the Real Direct advantage and get a better deal

In appreciation for appointing us as your agent, we offer you the following commitment.

  • You will receive the best possible price for your property.
  • Your interests are our prime concern. We work for you. Our commitment is to always act in your best interests.
  • We will keep confidential all personal information about you.

In addition we GUARANTEE

  • To offer you and all buyers quality and efficient service
  • To show qualified buyers through your property
  • To keep a record of every buyer who enquires and to make
    sure any person who might be interested is made aware of your property.
  • To advise you of the result of very inspection on your property.
  • To return your calls promptly and to respond to any of your requests with genuine courtesy and sincerity.
  • To tell you the truth at all times.
  • To notify all residents in the nearby vicinity of your property,
    to make them aware that your property is for sale.

We guarantee that you will be happy with us.

Here’s how our Service Guarantee works. If you say you are unhappy with 100% of the experience we’ll refund 100% of the selling fee not including any service option charges example (photography, brochures, valuation, photo sign board), even if we have already exchanged on the sale of your home. You must apply for a refund within a 7 Days of exchange of contracts.Please note that our Gauarantee is in place to make sure you are happy with our representation of your home, and the level of service you recieved.